Situation Report
©OCHA Burundi
©OCHA Burundi

Humanitarian actors appeal for funding of 109 hotline

Hotline 109 was created in late 2015 for a three-month pilot period by the Burundi Red Cross (CRB), the International Organization for Migration (IOM), World Vision, and the Office for the Coordination of Humanitarian Affairs. (OCHA). Its main objective being "Contributing to humanitarian accountability to communities affected by natural disasters in Burundi and strengthening humanitarian response through the promotion of a two-way communication between affected and / or displaced communities and the humanitarian community ”.

This year, the budget for the activities of the hotline, also known as the green line, is covered at only 26% of the funds needed by the International Committee of the Red Cross (ICRC) and IOM for a period of five months. This risks slowing down the momentum and damaging the achievements made in terms of communication. Main priorities  identified by the Red Cross and its partners range from the needs in human resources, equipment and operations at the national level as well as awareness-raising activities.

The hotline operates 24 hours a day and its operators receive calls coming from Burundi but also from neighboring countries such as the Democratic Republic of the Congo and Tanzania on various needs of assistance. These needs are then referred to the humanitarian actors concerned, according to the sector of intervention. According to information shared by the CRB, on 30 September, 11,778 people used the helpline for assistance. Of these, 9,683 are men. Most of the  callers (8,289, or 70.4%), come from affected communities located throughout Burundi.

Services offered by this line allow affected communities to request assistance or report their needs. The public trusts this hotline as shared user information is protected and treated with confidentiality. As of September 30, 2020, 8,906 cases have been processed, while 2,701 have been referred to the relevant agencies.

To ensure the continuity of the essential activities of the hotline, 203,962 USD (74% of the total budget) is needed to cover 2021needs of. Services provided by the hotline are valuable for the beneficiaries but also for the humanitarian community that quickly responds to callers' concerns, allowing, in addition to retrieve feedbacks on the quality of the assistance provided.