Situation Report

Sector Status

Protection (GBV and Child Protection)

people received psychosocial counselling
people targeted


  • There is increased need for information and response GBV services.

  • A report by Childline indicates that numbers of COVID-19 calls related to GBV have increased by 22 per cent since the outbreak of COVID-19; this includes increase in number of cases in need of child protection and mental health psychosocial support services.

  • There is a need to increase the number of safe shelters for GBV survivors.


  • A total of 1,021 (553 female & 468 male) people from Gwembe, Sioma, Lunga and Shangombo districts received psychosocial support and information through the phone-based services delivered by Lifeline/Childline Zambia.

  • About 19,590 people (11,255 female & 8,335 male) were sensitized through drama, and outreach by community volunteers and Community Welfare Assistant Committees (CWACs).

  • In collaboration with YWCA, 500 face masks were distributed in four chiefdoms in Lunga District.

  • A total of 503 people (276 female & 227 male) were reached with integrated GBV and COVID-19 information Gwembe Sioma, Lunga and Shangombo districts .

  • Radio programmes were conducted to sensitize communities on information on COVID-19 and GBV prevention.

  • As a way of strengthening GBV information desk in Gwembe and Lunga districts, mentorship was provided to 120 volunteers working on GBV information desks in relation to Prevention of Sexual Exploitation and Abuse (PSEA) and GBV risk identification and protection mechanisms including COVID-19 aimed at reducing GBV incidences and COVID-19 cases.

  • Following myths and misconceptions surrounding dignity kits in Lunga district, community sensitizations were conducted in all the four chiefdoms with a resultant effect of community appreciating the importance of dignity kits.

  • Using mobile phones, protection counselling and guidance to refugee and asylum seekers who wish to get information from UNHCR branch and field offices has continued.

  • Ministry of Community Development and Social Services (MCDSS) has reached to total of 946 (453F & 493M) children without parental or family care and have been provided with appropriate alternative care arrangements.

  • Lifeline/Childline has reached a total 21,624 people (8,505 children and 13,119 parents) with community-based mental health and psychosocial support through their toll-free call centre and online chats.

  • A total of 427 UN personnel & partners completed training on GBV risk mitigation & referrals for survivors, including for Prevention of Sexual Exploitation and Abuse .

  • A total of 14,318 children and adults that have access to a “safe and accessible channel to report Sexual Exploitation and Abuse” through MCDSS and Childline services across the whole country .

  • Provision of PPEs for frontline workers and GBV clients .

  • Pre-positioning of shelter services when need arises.

  • In order to promote cyber security and to protect children, the Child-Online Strategy was launched by Zambia Information Communication Technology Authority (ZICTA) in partnership with Lifeline/Childline and UNICEF.


  • The number of vulnerable women and adolescent girls in reproductive age is significant compared to the available resources. This raises particular concern in the context of COVID-19.

  • It has been difficult to communicate to all refugees who would need guidance and information through protection lines as some do not have mobile phones even though the call centre operates on a toll free basis .

  • An SGBV case that was due for a court hearing in the period under review could not proceed but adjourned due to COVID-19 leading to hampered access to justice services.

  • Limited information/data to guide decision making.

  • Mantampala refugee settlement camp highlighted the need for group psychosocial support for examination sitting classes in schools to support and strengthen COVID-19 prevention measures in schools.

  • Increasing COVID-19 cases negatively impacting expedient implementation of interventions.

  • Limited PPE for all service providers especially the non-medical service providers such as social workers, paralegals, police and Judiciary.

  • Digital solutions for GBV prevention and response amidst COVID-19 are lacking.

  • Handwashing facilities for the safe parks at Mantampala settlement have worn out and require replacement.